Service
Direct from the manufacturer
Quality at first hand
We want your devices to be ready for use – any time and any place. We are committed to eliminating extended device downtimes due to time-consuming repairs and servicing operations! Quality and professionalism are our top priority. From repairs and maintenance, all the way to the associated tests and documentation, we deal with what matters to you. We have many years’ experience and this, combined with sound collaboration with our customers, means we can offer the right service for you.
Our global service network
With our comprehensive, international network of professional Service Partners, we enable operators and users all over the world to help ensure the proper functioning of their devices as simply as possible. Our aim is to avoid long shipping routes and downtimes. That is why all our officially authorized Service Partners have to fulfill the same high quality standards concerning:
- Participation in service training
- Qualified personnel
- Suitable service workplace
- Necessary special test and repair equipment
- Extensive documetation
Our service products for you
We know the specific requirements of the different markets. Our aim is to transfer this knowledge to our products and satisfy your requirements. Together with our partners, we deliver service for your WEINMANN medical devices all over the world. We are also available for you locally, enabling us to arrange the availability of your devices with maximum efficiency. Our manufacturer service meets the most exacting standards on quality and reliability. All our spare parts are tested and comply with regulatory requirements.
Maintenance
Every day, you and your colleagues rely on ventilators, defibrillators and other medical devices to save lives and keep your community safe and healthy. To ensure these devices are always ready for you and your patients, they require regular upkeep and maintenance. Would you trust an airline that does not inspect its aircraft regularly? Would you rely on your private car that has been driven for years without any kind of check by a mechanic?
Repairs
We are committed to having your devices ready for use at all times. Through maintenance and repair measures, we will put your devices into a completely usable condition again as quickly as possible.
Loan devices
To ensure the constant availability of your WEINMANN products, even during necessary maintenance and repairs, we will provide you with loan devices. This way, you remain operational at all times.
Spare parts
Our spare parts meet a high standard of quality. We usually offer at least 10 years’ availability of spare parts after you purchase a device.
Service partner authorization
Our training courses provide our service partners with the necessary know-how to assist you professionally. This enables them to carry out repairs, maintenance and final inspections on equipment and accessories.
