After-Sales Service for your WEINMANN Emergency devices
Your medical devices should function reliably and safely with as little downtime as possible. In order to achieve this, the devices must be regularly checked and serviced.
In some countries, regular inspections, electrical safety checks or maintenance are mandatory. The manufacturer recommends a service interval for each device and its accessories. This work may only be carried out by the manufacturer or by authorized specialists.
In addition to our subsidiaries, an extensive network of trained and authorized service partners are available to you worldwide. Select the “Maintenance, repair and servicing” item and your country on our contact page. The contact person responsible for service in your country will be displayed first. Alternatively, you can also always contact our After-Sales Service.
Original Spare Parts
Our original spare parts meet the highest quality requirements and have been manufactured especially for our devices in line with our specifications. They undergo strict quality checks before being delivered to our customers. Therefore, they cannot simply be replaced by third-party items.
Please note: If third-party items are used, functional failures may occur and usability may be restricted. Biocompatibility requirements may also not be met. Please note that in such cases, any warranty claim and liability will be voided if neither the accessories recommended in the instructions for use nor original replacement parts are used. Third-party items may increase the radiation output or reduce the interference immunity.
Trained Employees, Special Tools and Measuring Equipment
Only our employees and employees of authorized service partners have the required information and know-how to repair, service and check devices from WEINMANN Emergency. Technicians and engineers are trained at regular intervals by WEINMANN Emergency and have access to the current service documents, software updates and other information about our devices.
Special tools and reliable measuring equipment are required for servicing our devices. We solely authorize service partners who have the appropriate tools, measuring equipment and workstations.
Device Inspection, incl. Calibration and Adjustment, Electrical Safety Check
During a device inspection, all the functions of your device are checked including all the activated options. All functions are tested on the basis of a test record. If there are any deviations, the device is adjusted or the customer is informed that a repair is necessary.
The device inspection is part of every maintenance and repair process but it can also be separately requested. In each case, our customers received a completed test record with their device. In the countries where an electrical safety check is mandatory, this is also included within the scope of the device inspection.
Would you trust an airline that does not inspect its aircraft regularly? You wouldn’t! So don’t compromise your patients’ safety by not caring for the state-of-the-art medical devices they count on. It ensures that your medical device works perfectly in critical situations.
Medical devices are subject to wear and aging due to use. Therefore, they need to be checked at regular intervals and wear parts replaced. The manufacturer recommends an appropriate interval for when to carry out preventive maintenance.
Repairs (Corrective Maintenance)
A repair is required if your device no longer functions properly. In such a case, it may be necessary to replace defective parts. Both out manufacturer service and our authorized service partners only use original spare parts. Another advantage: You receive a 2-year warranty on every newly fitted original spare part.
By using original spare parts, you ensure the long-term performance and reliability of your WEINMANN Emergency devices.
Updates and Upgrades For Your Devices
An update brings your product up to date. Existing functions are improved but no new functions are added. An update brings your devices up to date.
During maintenance, we check whether updates are available for your WEINMANN Emergency product. We will ask you if you wish us or our authorized service partner to carry out the update for you.
You can of course also update the product yourself. All you need is access to our login area.